Terms and conditions of online shop
§ 1
Preliminary provisions
1. Amber Makers Online Shop, available at www.ambermakers.pl, is run by Irena Wesolowska Obrobka Bursztynu, ul. Kanalowa 9, 82-110 Sztutowo VAT Registration No. 5821293299, REGON 170416817.
2. These Regulations are addressed to both the Consumer and the Entrepreneurs using the Shop and define the rules for using the Online Shop and the rules and procedure of concluding the Sale Agreements with the Customer remotely through the Shop.
§ 2
definitions
1. Consumer – a natural person entering into an agreement with the Seller with a Seller within the framework of a Shop, whose subject matter is not connected directly with her business or professional activity.
2. Seller – Irena Wesolowska Obrobka Bursztynu, ul. Kanalowa 9, 82-110 Sztutowo VAT Registration No. 5821293299, REGON 170416817.
3. Customer – Any entity making purchases through the Store.
4. Entrepreneur – a natural person, a legal person and an organizational unit not a legal entity whose separate law grants legal capacity to carry out on its own behalf the economic activity which uses the Store.
5. Shop – an online shop run by the Seller at www.ambermakers.pl
6. Remote contract – contract concluded with the Customer within the framework of a structured remote contracting system (within the Shop), without the physical presence of the parties, exclusive use of one or more means of distance communication up to and including the contract.
7. Terms and Conditions – These Store Rules.
8. Order – a statement of will of the Customer submitted through the Order Form and aimed directly at the conclusion of the Product Sales Agreement or Products with the Seller.
9. Account – the customer’s account in the Store, the data collected by the Customer and information about the orders placed in the Store are collected there.
10. Registration form – a form available at the Store to create an Account.
11. Order Form – an interactive form available at the Store to enable the Order to be placed, in particular by adding Carts and defining the terms of the Sale Agreement, including delivery and payment.
12. Shopping Cart – a component of the Shop software, which shows the products selected for purchase by the Customer, as well as the possibility to establish and modify the Order data, in particular the quantity of products.
13. Product – available in the Mobile Store / Service that is the subject of the Sale Agreement between the Customer and the Seller.
14. Sales Agreement – a Product Sale Agreement entered into or concluded between the Customer and the Seller via the Internet Store. The Sales Contract is also understood to mean the use of the Product Terms and Conditions and the contract for the product.
§ 3
Contacting the Shop
1. Address of the Seller: Kanalowa 9, 82-110 Sztutowo
2. Email address of the Seller: kamil@ambermakers.pl
3. Seller Telephone Number: 505955359
4. Seller Fax Number 505955359
5. The Customer may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
§ 4
Technical requirements
To use the Store, including viewing the Shop’s assortment and ordering Products, you will need:
a. end device with Internet access and web browser
Active email account (e-mail)
c. enabled cookies
§ 5
General information
1. Seller to the fullest extent permitted by law shall not be liable for any interruption in the operation of the Store due to force majeure, unauthorized acts of third parties or incompatibility of the Online Shop with Customer’s technical infrastructure.
2. Browse the shop assortment without the need to set up an Account. Placement of orders by the Customer for Products in the assortment of the Shop is possible either after the establishment of an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data to enable the Order without a Account.
3. Prices shown in the Shop are in PLN and are gross prices (VAT included).
4. The final (final) amount to be paid by the Customer shall consist of the price of the Product and the cost of delivery (including transport, delivery and postal fees), which the Customer is informed on the Shop pages during the Order submission process, including the moment of expressing the will to tie up the Sales Agreement.
5. When the nature of the subject matter of the Agreement does not permit, in reasonable estimation, to calculate the final (final) price, the manner in which the price will be calculated, as well as the transport, delivery, postal and other costs, in the Store in the Product description.
§ 6
Installing a Shop Account
1. To register an Account in the Store, you must complete the Registration Form.
2. Account creation in the store is free.
3. Logging into the Account is done by entering the login and password provided in the Registration Form.
4. The Customer shall be entitled at any time, without giving any reason and without any charge, to delete the Account by sending a relevant request to the Seller, in particular by e-mail or in writing to the addresses specified in § 3.
§ 7
Rules for placing an order
To place an order:
1. Log into the Store (optional);
2. Select the Product that is the subject of the Order, and then click the “Add to Cart” (or equivalent) button;
3. Log in or use the opportunity to submit an Order without registration;
4. If you have been able to place an Order without registration, fill in the Order Form by entering the details of the Order recipient and the address where the Product will be shipped, select the type of shipment (delivery method), enter the invoice if different from the recipient,
5. Click the “I order and pay” button / click the “I order and pay” button and confirm the order by clicking on the link sent in the email,
6. choose one of the available payment methods and depending on the method of payment, pay the order within a specified time, subject to § 8 point 3.
§ 8
Offered delivery methods and payments
1. The Customer may use the following methods of delivery or receipt of the ordered Product:
a. postal mail, postage,
b. Courier delivery, courier delivery,
2. The customer can use the following payment methods:
a. Electronic payments
b. Payment by credit card.
3. For detailed information on delivery methods and acceptable payment methods, please visit our Store pages.
§ 9
Execution of the contract of sale
1. The conclusion of the Sale Agreement between the Customer and the Seller is made after the Customer submits the Order by means of the Order Form in the Internet Shop pursuant to § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms receipt of the Order and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance is effected by the Seller sending the appropriate email to the Customer at the Customer’s e-mail address provided during the Order, which contains at least the Seller’s statement of receipt of the Order and its acceptance for execution and confirmation of conclusion of the Sale Agreement. Upon receipt of the above email, the Customer agrees to the sale agreement between the Customer and the Seller.
3. If Customer chooses:
a. Payment by wire transfer, electronic payment or payment by credit card, the customer is obliged to make payment within 1 calendar days from the date of entering into the Contract – otherwise the order will be canceled.
4. If the Customer has chosen a delivery method other than personal receipt, the Product will be dispatched by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer during the Order submission.
5. A If you order Products with different delivery dates, the delivery date is the longest delivery date.
B If you order Products with different delivery dates, Customer may request to deliver Parts or deliver all Products after completion of the entire order.
6. The beginning of the period of delivery of the Product to the Customer counts as follows:
a. If you choose to pay by wire transfer, electronic payment, or payment card – from the day you accept your bank account.
b. If the Customer chooses the method of payment for collection – from the date of concluding the Contract of Sale,
7. In the case of ordering Products with different reception readiness times, the standby time for receipt is the longest given date.
8. The beginning of the product’s ready-to-receive deadline is as follows:
5. A If you order Products with different delivery dates, the delivery date is the longest delivery date.
B If you order Products with different delivery dates, Customer may request to deliver Parts or deliver all Products after completion of the entire order.
6. The beginning of the period of delivery of the Product to the Customer counts as follows:
a. If you choose to pay by wire transfer, electronic payment, or payment card – from the day you accept your bank account.
b. If the Customer chooses the method of payment for collection – from the date of concluding the Contract of Sale,
7. In the case of ordering Products with different readiness times, the standby time is the longest deadline.
8. The beginning of the product’s ready-to-receive period is calculated as follows:
a. If you choose to pay by wire transfer, electronic payment, or payment card – from the day you accept your bank account.
b. In the case of the Customer choosing the method of cash on personal receipt – from the date of conclusion of the Contract of Sale.
9. Delivery of the Product takes place in Europe
10. Delivery of the Product to the Customer is payable unless the Sales Agreement provides otherwise. Shipping costs of the Product (including shipping, delivery and postage) are indicated to the Customer on the Website of the Online Shop under the “Shipping Costs” tab and during the Order submission, including when the Customer expresses his will to be bound by the Sales Agreement.
11. Customer’s receipt of the Product is free of charge.
§ 10
The right to withdraw from the contract
Prawo odstąpienia od umowy
- Possibility of returning the product within 14 days without giving any reason. The period begins with the possession / receipt of the purchased products by the customer – in accordance with the Act on consumer rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended) “A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs , except for the costs indicated below:
a) shipping costs - Możliwość zwrotu produktu bez podania przyczyny w ciągu 14 dni. Bieg terminu rozpoczyna się od wejścia w posiadanie / odbioru zakupionych produktów przez klienta- zgodnie z Ustawą o prawach konsumenta z dnia 30 maja 2014 r. (Dz.U. 2014 r. poz. 827 ze zm.) „Konsument, który zawarł umowę na odległość, może w terminie 14 dni kalendarzowych odstąpić od niej bez podawania przyczyny i bez ponoszenia kosztów, z wyjątkiem kosztów wskazanych poniżej:
a) koszty wysyłki
§ 11
Personal data in the Internet Shop
1. The Seller’s personal information collected through the Online Shop is the Administrator.
2. Customer personal data collected by the administrator via the Internet Store is collected for the purpose of the performance of the Sales Contract, and if the Customer agrees to do so – also for marketing purposes.
3. The recipients of personal data of the Internet Shop customers may be:
a. In the case of a Customer who uses the Internet Shop by way of delivery by mail or courier, the Administrator shall make the collected personal data of the Customer available to the selected carrier or agent performing the shipment on the order of the Administrator.
b. In the case of a Customer who uses the Internet Shop via electronic payment or payment card, the Administrator shall make available the personal information of the Customer to the selected entity handling the above payments at the Internet Shop.
4. The customer has the right to access the content of their data and to correct them.
5. The disclosure of personal data is voluntary, although failure to disclose the personal data required in the Terms and Conditions of the Sales Agreement results in the inability to conclude the contract.
§ 12
Code of good practice
1. Continuous care for the satisfaction and satisfaction of our customers by providing them with the best quality goods, accompanied by professional advice and reliable, professional and friendly service.
2. Regularly monitoring the availability and updating of the Store’s offer and respond as quickly as possible to possible mistakes.
3. Presenting and offering new products to the market as quickly as possible.
4. Reliable and fair communication of all information about transactions and goods sold.
5. Constantly striving to improve the quality of customer service.
6. Consulting the Client’s needs in order to offer the Client the best possible solution for the Client.
7. Customer loyalty, willingness to cooperate and fulfillment of each engagement.
8. Friendly and quick resolution of any possible misunderstandings.
9. Failure to meet obligations, among others. related to handling complaints or returns.
10. Provide important information and decisions to the Client in a clear and unobstructed manner (eg concerning complaints, order fulfillment).
11. Caring for the security of the data entrusted to us.
12. Practice with values such as honesty, honesty, high personal culture.
§ 13
Complaints
1. The customer may check the sealing of the packaging in which the Goods are delivered to him/her.
2. The Consumer’s complaint shall be investigated on the basis of the provisions of the Act of 23 April 1964 (Article 556 of the Civil Code).
3. The Customer should submit a complaint to the e-mail address kamil@ambermakers.pl precisely indicating in what way the goods are non-compliant with the contract.
4. The Seller will process the complaint within 14 days. During this time the Customer shall be informed about further actions.
5. In the scope of the Sales Agreements concluded between the Seller and the Non-Consumer Customer, pursuant to Art. 558 § 1 Seller’s liability under the warranty is excluded.
6. A Customer who is a Consumer based on Article. 16 (d)(e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, shall not have the right to withdraw from the Contract within fourteen days without giving the reason referred to in Article 9 (1) of the mentioned Directive.
§ 14
Final Provisions
1. Contracts concluded through the Internet Shop are concluded in Polish.
2. The Seller reserves the right to make changes to the Terms for important reasons: changes in the law, changes in payment methods and deliveries, to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform Customer at least 7 days in advance of any change.
3. In matters not regulated in these Regulations, the Polish law generally applicable, in particular: the Civil Code; Act on providing services by electronic means; Law on consumer rights, Data Protection Act.
4. The customer has the right to use out-of-court ways of handling complaints and claims. To this end, it can file a complaint through the EU-based ODR website available at http://ec.europa.eu/consumers/odr/.